Accounts Receivable Specialist

Serve as the primary liaison for customers regarding their account status and accuracy. Provides timely responses to account inquiries, performs research and helps to resolve issues on payments and charges. Responsible for billing, collection and coordination of suspension of member accounts. 
 

PRIMARY RESPONSIBILITIES
 

• Generates invoices and statements for membership dues and other services;
• Generates monthly reports to identify members that may be subject to collection or
  suspension of their accounts;
• Generates and mail past-due letters in accordance with subscription-based services and provide list of past-due accounts to appropriate department for suspension;
• Accept and process customer payments;
• Analyzes accounts to identify discrepancies and prepare adjustment requests;
• Maintains and updates filing system for invoices/statements to facilitate research and respond to customer’s inquiries;
• Place courtesy calls to customers to encourage payment as necessary;
• Prepares refund requests for dues and other services;
• Post daily online credit card payments.
• Other duties as assigned.
   

SCOPE OF POSITION
 

• Reports to the Senior Accountant.
• Has extensive contact with members and customers regarding account status.
• Works closely with Finance staff and other staff.