Host

The Host is the first point of contact with greeting our guests and has an important responsibility to ensure our guests feel seen and welcomed. The Host responsibilities include greeting guests, answering phones, providing accurate wait times, and escorting guests to the dining and bar areas. For this role, you should have solid organizational skills and an upbeat, friendly attitude to make sure our guests have a positive dining experience from the moment they arrive until their departure.
 

Activities/Tasks
• Welcome and acknowledge guests upon arrival and departure
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort guests to assigned dining or bar areas
• Provide menus and announce Server’s name
• Coordinate with servers about available seating options
• Maintain a clean Host area
• Cater to guests who require extra attention (i.e., children, elderly, disabled)
• Answer incoming calls and address guest’s inquiries
• Accurately manage takeout orders
• Assist servers as needed
• Respectfully communicate with team members on a regular basis and carry out tasks as directed by the Manager
• Receive feedback on 360 Mystery Shop scoring criteria and engage in performance improvement post evaluation
 

Culture
• Contribute in a positive way to a working environment that is fun, productive, respectful and professional
• Have an open mind and represent a genuine concern for fellow team members
 

Job Requirements
• Previous work experience as a Host, Server, or general Customer Service experience
• Understanding of restaurant protocols
• Experience in managing reservations
• Demonstrable customer service skills
• Excellent communication skills (via phone and in-person)
• A guest-oriented approach
• Physical endurance to stand for entire shift
• Understanding of food hygiene and commitment to food safety policies
• Great time-management skills
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Team spirit
• Dependable consistent attendance, and flexibility to work shifts that include weekends and evenings
• High school degree or equivalent in education and experience
• Commitment to food safety, personnel safety, sanitation, safe product handling, and personnel development
• Ability to collaborate with team members
• Must be physically present in the building. This role is not eligible for remote work.
• Working knowledge of phone systems and point of sale system or ability to learn new systems quickly
 

Supervisory Responsibility
• This role does not have any supervisory responsibilities.
 

Physical Requirements/Environment/Working Conditions
• This job operates predominantly in a restaurant environment requiring extensive standing
• Exposure to heat, smoke, cold
• Must have the ability to sit and stand; exhibit manual dexterity to use equipment; see and read printed material with or without vision aids; communicate so that others may understand clearly; physical ability to lift and carry up to 30 pounds; to bend, to stoop, to walk and to reach overhead.
• Must have high level of mobility/flexibility. Bending, reaching, walking.

Disclaimer
This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

At Flatbread Company, we believe that employment and advancement is based on your enthusiasm, skills and performance, not politics. Your gender, your gods, your sex life, your skin color, the fact that you’re a grandparent or who you know don’t make a difference to us. If you are community oriented, believe in supporting local farms, serving real food, empathetic, passionate, smart and good at what you do – come as you are! We believe diversity should be celebrated which commits us to creating a respectful, inclusive environment for all team members. We believe in a workplace that keeps each other well while renewing our spirit and doing a little something to save our planet.