Patient Access Representative II

Position Title: Patient Access Representative II

FLSA Status: Non-Exempt

Reports To: Director Patient Financial Services

POSITION SUMMARY:

Patient Access Representative II prepares for patient’s registration prior to arrival and efficiently registers inpatient patients on arrival. Responsibilities include collecting patient details, preparing admission, scheduling appointments and discharge documentation, explaining policies and procedures, and handling patient queries, concerns, and complaints. Performs administrative tasks with high efficiency and always maintains a positive and professional demeanor. 

Starting Wage: $15.791

The posted wage is the current starting wage for this position.  Actual wage is dependent on the applicant's relevant experience and qualifications for this position.  The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.  

JOB SPECIFICATIONS:

REQUIRED QUALIFICATIONS
 

Education:

• Associate’s Degree in Medical Office Administration, Health Administration and/or Health Information or in lieu of the Associate’s Degree, a High School Degree with two (2) years of clerical experience working in an office or hospital setting.

Skills/Experience:

• Computer and typing skills
• Two (2) years of customer service experience 
• Demonstrates proficient verbal and written communication skills in English

PREFERRED QUALIFICATIONS
 

Education:

• Associate degree or higher

Skills/Experience:

• Three (3) years experience working in a medical office or hospital setting.
• Experience or education in medical terminology and insurance plans.