Helpdesk Support Specialist

Position Title: Helpdesk Support Specialist
Location: Honolulu, HI
Clearance: Secret Clearance

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality and cost-effective IT business solutions and services.

Our benefits are very competitive that include 401(k), health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, paid time off, training and professional development assistance.

YSI is seeking a highly qualified Helpdesk Support Specialist.

Required Qualifications and Skills:
• Must have 10+ years’ experience in helpdesk support.
• Master’s or bachelor’s degree or BA/BS or MA/MS or equivalent.
• Experience in leading helpdesk team.
• Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams.
• Responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution and follow-up steps.
• Requires experience and understanding of MIS environment.
• Able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor.
• Typically involves use of problem management database and help desk system.
• Provide the status of open issue tickets as requested by customers.
• Verify with the customer that the resolution was effective prior to closing the ticket.
• May provide guidance/training for less experienced personnel.
• IAT Level I certification required (CompTIA Security+, Network +, A+)

Active Secret Clearance