Customer Success Intern

Job Title: Customer Success Intern

Company: Beluga Technology

Location: Honolulu, Hawaii 

Position Type: Part-Time Internship

Hours: 3 hours per day, 5 days per week

About Beluga Technology:

Beluga Technology is an innovative Silicon Valley startup dedicated to revolutionizing the hospitality industry through cutting-edge technology. Our order processing platform and online marketing services are designed to help restaurants maximize their potential. Join us and be part of a dynamic team that's shaping the future of the restaurant business.

Job Description:

We are seeking enthusiastic and motivated Customer Success Interns to join our team. This is a fantastic opportunity to gain hands-on experience in the tech sector, working closely with restaurants to ensure they achieve the best results using Beluga’s platforms. This role offers valuable exposure to customer relationship management, digital marketing, and data analysis.

Key Responsibilities:

1. Customer Performance Review:
   • Work with at least three restaurants per day to review their performance over the past eight weeks, focusing on order volume and other key metrics.
2. Social Media and Online Marketing Support:
   • Assist restaurants in generating social media interest through their Beluga online profiles.
   • Develop and implement strategies to drive more orders into the Beluga system.
3. Traffic Reporting:
   • Provide detailed traffic reports to restaurants, showcasing the benefits of working with Beluga and highlighting areas of improvement.
4. SEO and Social Media Optimization:
   • Identify opportunities to improve restaurant visibility and order volume through enhanced SEO and social media strategies.
5. Relationship Building:
   • For key customers, schedule and conduct periodic in-person visits to build and maintain strong relationships with stakeholders.

What We Offer:

• Exposure to the fast-paced environment of a Silicon Valley startup.
• Hands-on experience with cutting-edge technology in the hospitality sector.
• Opportunities to develop skills in customer success management, digital marketing, and data analysis.
• Networking opportunities with industry professionals and potential for career growth.

Qualifications:

• Currently pursuing a degree in Business, Marketing, Hospitality Management, or a related field.
• Strong communication and interpersonal skills.
• Basic understanding of social media platforms and digital marketing strategies.
• Ability to analyze data and generate actionable insights.
• Proactive, organized, and detail-oriented.
• Passion for the restaurant industry and technology.

How to Apply:

If you are passionate about technology and hospitality and eager to gain valuable experience in a dynamic startup environment, we would love to hear from you! Please submit your resume and a cover letter outlining your interest and relevant experience to devin@belugatech.com.

Application Deadline:

July 29, 2024

Join Beluga Technology and take the first step towards a promising career in the tech and hospitality industry. We look forward to welcoming you to our team!