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End User Support I

First Hawaiian Bank
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Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. 

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. 

First Hawaiian Bank is currently seeking a tech-savvy and detail-oriented End User Support I to join our IT Infrastructure Department – End User Support. In this role, you’ll be responsible for providing technical support and customer service to the bank’s employees to enhance productivity in the effective use of computer technology. This position interfaces directly with end users and various departments, troubleshooting user desktop issues to resolution, serving as a point of escalation for Help Desk. Other areas of responsibility are break/fix, software/hardware upgrades, image management, application installs, user support and training in accordance with established systems and procedures.

Work Schedule:

Monday - Friday 8:00AM to 5:00PM (hours may vary)

Compensation:

The annual salary range for this role is: $45,000 - $56,000 per year; commensurate with experience.

The ideal candidate will have:

  • Associate’s Degree in an information technology related field, or equivalent experience required.
  • 6 months of field experience in PC hardware installation, configuration, maintenance, or equivalent work required.
  • 1 year of experience with client operating systems required.
  • Must possess good interpersonal skills and be able to work well with end users.
  • Good written and verbal communication skills.
  • Proficient in setup and use of Microsoft Office and Windows operating system.
  • Must be able to work outside normal business hours and on weekends and holidays.
  • Must be able to travel independently to all FHB locations, including inter-island, California, Guam, and Saipan.

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members 

If this position sounds like an ideal match, we invite you to apply so we can learn more about you. 

At First Hawaiian Bank, it all starts with YES!