Destination Representative

At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Destination Representative within Worldstar, one of many industry-leading brands. In this role, you will be responsible for providing excellent customer service, assistance, personalized recommendations in booking activities, tours, attractions, and events to Worldstar guests on all Islands.

  A successful Destination Representative will: 

• Provide each customer with outstanding service
• Assist the customer in selecting the product that matches their needs
• Plan out the guest’s stay to maximize their experience
• Ability to overcome objections and offer alternate solutions
• Be self motivated with the ability to work independently in a sales driven environment
• Meet or exceed established sales targets and demonstrate the ability to generate sales and up sell product
• Have excellent verbal communication skills and the ability to resolve guest issues
• Strong listening skills to identify the customer needs
• Ability to multi-task and prioritize

A successful Destination Representative will have:

• High School Diploma
• Minimum 2 years sales experience
• Knowledge of the destination- Hawaii
• Proficient in Word, Excel and Power Point
• Knowledge of Travel/ DMC operator experience preferred
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak/write communicate effectively with customers, staff at all levels and vendors
• Analyze, problem solve and trouble shoot issues with emphasis placed on satisfying the customer
• Innovative self starter that adapts well to change and works effectively in a fast paced environment
• Fluent in English required, bilingual a plus
• Flexible with scheduling and able to work all days as needed

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of many different brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts 
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About Worldstar DMC

Based in Hawaii, Worldstar® DMC is a full-service Destination Management Company specialized in destination services and products for individuals, groups, corporate, event, and tour operator travel throughout the Hawaiian Islands. Worldstar’s team of experts applies their extensive knowledge of Hawaii and partnerships with local vendors to craft exceptional travel programs for every client.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

                   Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being                                       

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance (US)

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.