Terminal Systems And IT Manager

Information Technology Honolulu, Hawaii

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The Terminal Systems and IT Manager provides day-to-day hands-on support to the organization's end user laptops, desktops, mobile devices, applications, and new technology in conjunction with local processes, practices, and equipment.

• Manage technology research, projects, and implementations for Hawaii Stevedore (HSI) and Hawaii Terminal (HTI) locations.

• Interface directly with internal/external customers and various departments.

• Provide and perform LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management, image management, application installs, user support and training.

• Troubleshoot user desktop issues to resolution.

• Receive service requests from users having problems using computer software and hardware or inquiring how to use specific software, electronic mail, or operating systems and technologies.

• Respond to support requests via phone, email, or in person in a professional, confident, and courteous manner. Evaluate the nature of problem, determine root cause including issues related to hardware such as modem, printer, cables, or telephone. Formulate diagnosis and assist users through problem solving steps.

• Liaison with corporate IT Services on local projects, concerns, maintenance, etc.

• Work with local management to research, develop, and implement processes related to systems management and technology integration.

• Provide technical support to customers answering technical inquiries, diagnosing reported problems or configuration issues, recommending solutions, escalating when appropriate and following issues through to resolution.

• Lead technical projects such as the research, proposal and implementation of new software and hardware products, including procedural documentation at all HSI/HTI locations.

• Educate users on casual as well as formal classroom-training basis about new and more effective ways to use their computing resources.

• Develop and track local hardware and software procurement requests from users to corporate IT Services. Provide technical support. Troubleshoot, configure, install, and deploy workstations, laptops, printers, computer peripherals, smartphones, OCR, RFID, and other related equipment for all HSI/HTI locations.

• Research and contribute technical resolutions and process improvement via interaction in technical and procedural discussions with knowledge-based documentation.

• Recommend and perform hardware and software installs and upgrades.

• Test software and hardware for functionality prior to deployment to evaluate ease of use, functionality errors and whether product will aid user in performing work. Report and issues to assist with resolution.

• Write software and hardware evaluations and recommendations for management review.

• Write and revise user-training manuals and procedures.

• Develop training materials including exercises and visual displays.

• Perform preventive maintenance.

• Deploy and support wireless devices including iOS, Android, RFID, and Windows mobile devices.

• Support enterprise applications.

• Setup and support VPN accounts.

• Manage and support Anti-Virus applications.

• Other duties as assigned.

• High school diploma or equivalent (HSED) required

• Associates degree in Computer Science or related course of study preferred

• Valid state-issued driver’s license and acceptable driving record

• Transportation Worker Identification Credential (TWIC) required within 60 days of hire

• Microsoft and/or Dell certifications preferred

• 3+ years of related experience in transportation/shipping industry or similar field

• Basic proficiency with Microsoft Office including Word, Excel, and Outlook.

• Ability to communicate clearly with excellent verbal, written, and listening skills.

• Ability to work individually as well as a valued participant in a team based environment.

• Applied knowledge of the principles of rational systems used to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.

• Demonstrated ability to maintain confidentiality with tact and discretion.

• Ability to promote best-practices.

• Advanced Microsoft Office proficiency with SharePoint, Access, and Outlook preferred.

Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often

Walk/travel within office environment, crouch/bend to access floor-level storage - Often

Use hands/fingers to operate office equipment, type/complete data input, write - Often

Reach with hands, arms; lift, move and manipulate objects weighing up to 40 pounds - Regularly

Sight sufficient to read instructions, documents, and screen-based information - Often

Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

• Corporate office environment

• Vessel and terminal environment - includes moving, shifting surfaces, and active production areas including moving vehicles, equipment, and machinery.

15% Must be able to travel independently to other corporate locations.

Builds High-Performing Teams Selects, organizes, and motivates colleagues to work together in a committed way to achieve a common mission and ensures a pipeline of talent for the future.

Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.

Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.

Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.

Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.

Partners Across Boundaries Works collaboratively and effectively with colleagues throughout the company toward the common good of The Pasha Group.

Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

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