Sales Administrator
Job Summary:
Exciting opportunity to work with a growing company with advancement opportunities!
The Client Care Coordinator’s main responsibilities are to create a constant line of communication between the team and the customer to address their concerns and requests. They will perform assigned duties such as creating proposals, keeping the customer informed throughout the sales process, and schedule residential installation, service and maintenance and removals.
Supervisory Responsibilities:
None
Duties/Responsibilities:
- Receive phone calls and general inbox emails to record pertinent information while addressing customer concerns or requests
- Follow and maintain all company processes related to responsibilities
- Maintain and organize the Sales representative’s pipeline by creating tasks and following up with customers/sales reps
- Responsible for answering incoming phone calls and responding to emails
- Proactively follow up with customers in a timely manner to let them know we are actively working on their inquiry and record activity in Salesforce
- Create equipment and service proposals with the guidance from the sales representative/service team
- Maintain relationships with third- party vendors to coordinate plumbing, electrical, and countertop drilling to facilitate installations
- Call/Email residential customers that are due for their annual maintenance Call/Email customers nearing end of their lease term
- Schedule site visits/meetings for sales/account managers/outside sales efficiently to maximize drive time and skills.
- Be in constant communication with customers throughout the sales process
- Enter data into CRM, maintain and update client record, work orders and activities
- Contract Reconciliation in Salesforce, Google drive, and physical copy
- Greet incoming customers
- Assist co-workers as needed
- Assist with tradeshow/marketing events/Social media presences
- Performs other duties as assigned
Required Skills/Abilities:
- Excellent time management skills
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to follow verbal and written instructions.
- Ability to type at least 50 words per minute.
- Proficient in Microsoft Office Suite and/or Google Workspaces.
- Work independently with minimal supervision
Education and Experience:
- High school diploma or equivalent required, with some bookkeeping coursework.
- Associate’s degree preferred.
- One year of related experience is preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
Job Type: Full-time
Salary: $18.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Honolulu, HI 96819: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)