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Position Overview
Reporting to the Director of Claims, the Property Adjuster Trainee is responsible for examining the validity of claims and determining the amount of compensation owed to policy holders. Property Adjuster Trainee will work closely with the Senior Property Adjuster to ensure the day-to-day claims operations are efficient and effective. Ideal candidate will reside in or near Honolulu, Hawaii.  

Position Purpose
The Property Adjuster Trainee will travel to the site where the claim is made to review the damage, record loss, photograph the damage if possible, and document the validity of the claim. The Property adjuster trainee investigates claims to ensure that they are not fraudulent in nature, and then calculates the compensation owed. 

  • Analyze site inspections and first reports to determine nature of loss, coverage provided and scope of damage for both property and casualty losses
  • Promptly contact insured, meet with insured or their representative and inspect and document damage
  • Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements
  • Promptly and properly develop the file to provide accurate and timely investigation and loss analysis
  • Identify and communicate any underwriting issues
  • Set timely and accurate loss reserves
  • Control claims costs
  • Maintain an active diary. Monitor diary to achieve timely development of files and timely disposition of claims
  • Recommend litigation when appropriate and present evidence at legal proceedings
  • Recognize and pursue recovery where possible
  • Adhere to all statutory regulations and unfair claim practices acts
  • Effectively communicate with all internal and external customers
  • Foster excellent communication with agents built on trust, support, dialogue, and informed decision-making
  • Works with and may coordinate several vendor services such as contractors, emergency repair, cleaning services and various replacement services
  • Working knowledge of standard ISO policy language with the ability to interpret coverages and exclusions
  • Maintain current knowledge of regulations, codes, industry activity and trends
  • Travel outside territory to assist other offices with catastrophic events
Knowledge and Skills
The Property Adjuster Trainee will have the ability to produce quality results within appropriate timeframes and simultaneously manage several policy holder filings, claims, and settlements. This individual is a critical thinker with high standards, sound technical skills, analytical ability, excellent judgment, and strong operational focus. Possesses computer skills with the ability to work with multi-faceted systems. The Property Adjuster will possess excellent communication skills and have the ability to work in a team environment.
Education and/or Experience
  • A bachelor’s degree preferred but existing experience may substitute for education
  • Independent adjuster and liability experience is a plus
  • State licensure where performing duties or ability to obtain proper licensing as required
  • Knowledge of construction methods, costs, estimating and estimating software (Xactimate preferred)
  • Roof inspections may be required. Must be able to climb ladders and lift up to 50 pounds
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
 ·       Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
·       Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
·       Negotiation – the individual determines and negotiates settlement amount for damages claimed within assigned authority limits.
·       Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.
·       Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular feedback; and helps develop staff skills and encourages growth.
·       Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
·       Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
·       Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
·       Safety and security—the individual actively promotes and personally observes safety and security procedures