Guest Service Representative, Full Time
Applicants 18 years of age or older welcome to apply
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Guest Service Representative, Full Time
Rate of Pay: $20.35/hour
Opportunity Awaits on the beautiful Island of Hawaii... Courtyard by Marriott King Kamehameha's Kona Beach Hotel currently has an opening for a talented Full Time Guest Service Representative to share the aloha spirit and strive to create a memorable guest experience.
Brief Summary of Job: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.
Essential Functions and Responsibilities of the job include but are not limited to:
____ Maintain a friendly, cheerful and courteous demeanor at all times, while providing
personalized service to guests.
____ Communicate effectively with guests and fellow team members.
____ Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
____ Anticipate and respond to guest needs.
____ Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible.
____ Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
____ Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
____Maintain and understand special guest programs and franchise related programs.
____ Find solutions quickly, and confidently address and resolve guest concerns.
____ Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.
____ Answer phones according to service standards and within 3 rings.
____ Full understanding of the Front Desk system for all guest services.
____ Provide assistance to other team members and departments to contribute to the best
overall performance of the department, restaurant and hotel.
____ Perform other duties as assigned, requested or deemed necessary by management.
***Management retains the discretion to add or change the duties of the position at any time. ***
Knowledge/Education/Experience: Proficient in Microsoft applications. One (1) year experience front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable.
Skills/Abilities/Other Requirements: Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable.
To be considered, please include your hours and days available to work with your cover letter or resume.
At Courtyard by Marriott King Kamehameha’s Kona Beach Hotel, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:
• Free employee parking directly on-site in hotel parking lot each shift worked
• Free hot meal each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Dental Insurance
• Free Life & Temporary Disability Insurance
• Pension/Retirement Plans
• Employee Travel Program: Hotel room discounts at Marriott Worldwide locations, including 34 Hawaii locations
• Discounts on food and beverages at Marriott Worldwide locations.
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Special Associate Purchase Discount on Marriott Vacation Club Vacation Ownership properties
• Reward & Recognition
• Learning & Development Opportunities
Mahalo nui loa for exploring your career options with our Courtyard by Marriott King Kamehameha's Kona Beach Hotel ohana!