Reservations Supervisor, Full Time
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Reservations Supervisor, Full Time
Rate of Pay: $25
Opportunity Awaits on the beautiful Island of Hawaii... Courtyard by Marriott King Kamehameha's Kona Beach Hotel currently has an opening for a talented Full Time Reservations Supervisor to share the aloha spirit and strive to create a memorable guest experience.
Brief Summary of Job: Responsible for assisting the Front Office Managers in administering reservations functions and supervising staff on a daily basis while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.
Essential Functions and Responsibilities of the job include but are not limited to:
____ Providing services that are above and beyond for guest satisfaction and retention.
____ Utilizing interpersonal and communication skills to lead, influence and encourage others;
advocates sound financial/business decision making; demonstrates honesty/integrity;
leads by example.
____ Encouraging and building mutual trust, respect and cooperation among team members.
____ Improving service by communicating and assisting individuals to understand guest needs,
maintaining quality products in accordance with Pacifica Hotel Company standards,
providing guidance, feedback and individual coaching when needed.
____ Assists management in day to day reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, and meeting participation.
____Maintains the transient rooms inventory for the hotel(s).
____Releases group rooms back into general inventory and ensures clean booking windows for customers
____ Assist in daily/weekly/monthly maintenance of PMS (FOSSE) and Sales systems (CITY)
____ Management of all group/contract blocks and house accounts
____ Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services, and Executive Office.
____ Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
____ Maintain and understand special guest programs and franchise related programs.
____ Find solutions quickly, and confidently address and resolve guest concerns.
____ Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
____ Perform other duties as assigned, requested or deemed necessary by management.
***Management retains the discretion to add or change the duties of the position at any time. ***
Knowledge/Education/Experience: Proficient in Microsoft applications. Minimum three (3) years experience in Hotel front office, revenue management and/or sales operations required. Experience in a union environment preferred. Ability to speak multiple languages preferred. College graduate desirable.
Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and complete work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to provide effective communications, both verbal and written. Ability to prioritize, organize and make good judgments. Strong problem solving ability. Strong attention to detail. Ability to compute basic mathematical calculations. Dependable.
To be considered, please include your hours and days available to work with your cover letter or resume.
At Courtyard by Marriott King Kamehameha’s Kona Beach Hotel, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:
• Free employee parking directly on-site in hotel parking lot each shift worked
• Free hot meal each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Dental Insurance
• Free Life & Temporary Disability Insurance
• Pension/Retirement Plans
• Employee Travel Program: Hotel room discounts at Marriott Worldwide locations, including 34 Hawaii locations
• Discounts on food and beverages at Marriott Worldwide locations.
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Special Associate Purchase Discount on Marriott Vacation Club Vacation Ownership properties
• Reward & Recognition
• Learning & Development Opportunities
Mahalo nui loa for exploring your career options with our Courtyard by Marriott King Kamehameha's Kona Beach Hotel ohana!