Property Adjuster Trainee
SUMMARY OF JOB PURPOSE:
The Adjuster Trainee will partner with subject matter experts to learn every facet of the claims process. Members of the program will apply key learnings to effectively determine and communicate the extent of loss or damage associated with liability claims in a variety of business classes. The Adjuster Trainee will be assigned loss or damage assessments in a low to moderate cost range, based on experience and a demonstrated aptitude for handling larger or more complex claims.
This position is a great entry-level career opportunity and/or a great position for someone with several years of industry experience who wants to continue to learn and grow in the insurance industry.
PRIMARY JOB RESPONSIBILITIES:
- Apply knowledge learned to conduct liability investigations as necessary to depict and substantiate losses or damage. This is including, but is not limited to: conducting interviews, site inspections, gathering documents, and evaluating injuries/property damages.
- Display understanding of insurance policies to conduct an investigation, provide coverage recommendations, and draft coverage letters with supervision.
- Investigate insurance claims in a variety of commercial settings.
- Gather information from insureds, claimants, witnesses, and experts (i.e. architects, engineers, builders, physicians, etc.) to assess the cause or extent of the loss accurately.
- Collaborate with carrier’s examiners as needed to conduct investigations, confirm findings, and support evaluations.
- Ensure the accuracy of information collected, reported, and guards against fraudulent claims, based on critical issues identified.
- Prepares accurate and detailed reports to insurance carriers on conclusions and recommendations.
- Follows established best practices in preparing information and submits documentation timely.
- Effectively uses software systems such as Xactimate as necessary to produce accurate estimates.
- Obtains supervision or guidance as necessary, and in accordance with EMA’s best practices, in formulating recommendations and completing evaluations and reports.
- Participates in ongoing training and development as assigned or approved to assure knowledge and skills remain current and comprehensive.
- Functions as an effective member of the team, assisting co-workers as needed and learning from colleagues and supervisors.
- Upholds “Our Foundation” by consistently demonstrating professionalism, inspiring trust through integrity and accountability, delivering exceptional service, and always working as a team.
- Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards; assumes personal responsibility for maintaining the requisite state license for the state(s) assigned.
Requirements
REQUIRED EDUCATION & EXPERIENCE:
- Bachelor’s degree or equivalent work experience
- Ability to obtain a license and bond in the assigned state(s).
Desired Knowledge, Skills & Abilities:
- Detail-oriented, analytical and the ability to research, investigate and problem solve
- Excellent written and verbal communication skills
- Ability to manage multiple priorities to and meet deadlines
- Demonstrates effective interpersonal, collaboration and listening skills to interpret client needs and drive results.
- Ability to analyze and interpret data and apply understanding in a complex environment
- Ability to work both independently and as part of a team
- Basic mathematical and statistical skills
- Intermediate Microsoft office skills.
- Ability to maintain confidentiality with sensitive information while performing all duties with integrity, personal accountability, and adherence to standards of ethical behavior and professional standards.