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Store Supervisor in Training

At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO
Job Description:
Reporting to the Store Manager, the Supervisor in Training is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department or zone exceed customer expectations. Additionally, they are responsible to help train, oversee and develop Sales Associates on store standards.
Key Responsibilities:

  • Motivates their team to meet and exceed sales goals
  • Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
  • Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
  • Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
  • Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
  • Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
  • Assists management to identify issues in the store
  • Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers
  • Follows all company policy and procedures & notifies management of any infractions
  • Assists with special projects as assigned by management
Required Skills and Experience:
  • Completion of high school diploma or equivalent
  • Excellent customer service and communication skills
  • Ability to calculate figures and amounts such as discounts and percentages
  • Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds
  • Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
  • Ability to work a flexible schedule that meets the business needs, including nights, evenings and weekends.
  • Ability to think on your feet and problem solve