Account Manager (simplicityHR by ALTRES)
We are currently seeking a full-time Account Manager to join our ALTRES Ohana! As a member of our Client Care department, you will be tasked with onboarding new clients and assisting them through our implementation process until they are ready to be transitioned to operations. You will also be involved with resolving customer concerns and handling a variety of other projects as needed.
Over the years, we've successfully attracted and retained people with the right skills, attitudes, and abilities. Our people love coming to work. They love working together. And they love bringing out the very best in each other. We've been in the business of people for more than 50 years, and it's our people that have made us the best in our business. It's our people that make us ALTRES.
This is a full-time, in-house opening at our Honolulu headquarters, centrally-located in the Kaka'ako neighborhood.
Hours
Full-time, Monday to Friday, 8:00am-5:00pm
Location
Honolulu, Oahu
Responsibilities
- Present new clients with a customized account that reflects the client's needs and expectations of their service with ALTRES.
- Successfully manage the new client experience from implementation to operations.
- Create strong relationships across all departments to ensure the onboarding experience is sensational.
- Deliver basic first payrolls , reports and timesheet development.
- Manage client questions, issues, and expectations throughout the onboarding phase to arrive at a positive outcome at all times.
- Facilitate internal and external meetings that pertain to the new client experience. This will include owners, managers, and employees of a client company.
- Follow through with internal departments to ensure a positive customer service experience and help to resolve any questions or concerns.
- Populate agreements and addendums.
- Work with new and existing clients on solutions to basic requests.
- Assist Client Care with various projects and tasks.
- Answer incoming telephone calls.
- Manage and track deliverables on a client-level basis.
Qualifications
- Previous HR, Payroll or Benefits experience preferred but not required.
- Professional demeanor and superb customer service skills.
- Articulate written and oral communication skills.
- Must be detail-oriented with a high level of accuracy.
- Outstanding computer skills and tech-savvy.
- Strong desire to learn the PEO industry, our products, our company, and our clients.
- Passion for customer service, the ability to connect with people, and commitment to building strong relationships, especially with our clients.
- Strong project management attributes.