Customer Service Representative (simplicityHR by ALTRES)
Join our Client Care team at simplicityHR by ALTRES! We are looking for professionals who care and understand how to work with clients and solve the problems they face as employers every day.
This is a full-time, in-house opening at our Honolulu headquarters, centrally located in the Kaka'ako neighborhood.
Hours
Full-time, Monday to Friday, 8:00am-5:00pm
Location
Honolulu, Oahu
Responsibilities
- Answer, assess, direct/distribute, and assist all incoming calls to the call center.
- Provide excellent customer service to simplicityHR clients and their employees.
- Prepare department meeting agendas and send calendar notifications.
- Assist with the upkeep of Sales and Accounting department records.
- Gain knowledge of operational transactions in order to respond to customer accordingly.
- Handle daily administrative tasks including but not limited to monitoring phone lines, performing email maintenance, printing, filing, and distributing mail.
Qualifications
- Previous customer service or administrative experience.
- Excellent verbal and written communications skills with strong phone etiquette.
- Proficient with Microsoft Word, Excel, and Outlook.
- Ability to solve problems efficiently and in a timely manner and utilize conflict resolution skills.
- Must be able to multi-task in a fast paced environment.