Planning and Operations Manager

SUMMARY
The Operations and Planning Manager plans, coordinates, and oversees the Oʻahu Continuum of Care's core operational functions, delegating and managing work through the Planning team. Key areas of responsibility include the annual Point in Time Count, the CoC Consolidated Application (NOFO) process, CoC committee and training support, the Statewide Homelessness Awareness Conference, CoC membership development and tracking, CoC-funded grant compliance monitoring, and oversight of the Oʻahu Youth Action Board (OYAB). This position also leads PIC's communications (e-newsletter, website, social media), provides administrative support to the Executive team and Advisory Board, and helps foster a collaborative, healthy organizational culture within PIC and among PIC stakeholders.
SUPERVISORY RESPONSIBILITIES
The Operations and Planning Manager directly supervises the Planning and Operations Specialist(s) within the Planning department. Supervisory duties include day-to-day oversight and task delegation, training and onboarding, setting priorities and workload management, conducting performance evaluations, and addressing performance or personnel issues as needed.
KEY RESPONSIBILITIES
Program & Event Coordination
1.
Plan, coordinate, and implement the Point in Time (PIT) Count on Oʻahu.
2.
Coordinate and support the collaborative process for the annual CoC Consolidated Application (NOFO) to HUD; delegate components of the process to Planning team members.
3.
Facilitate, co-facilitate, and/or host trainings for the Continuum of Care and oversee progress toward training objectives. Ensure all CoC Committees run smoothly and support committee chairs, with the exception of the CES Oversight Committee (supported by the CES team) and the Data Committee (supported by the HMIS team).
4.
Coordinate and plan the annual Statewide Homelessness Awareness Conference. The Awareness & Communications Committee determines and approves the conference direction and content; the Planning team is responsible for execution — including venue booking, and communication with sponsors and speakers. The Manager oversees this work and delegates tasks to the team.
Funding
5.
Assist in writing and reviewing grant narratives related to department and/or PIC operations when applicable
Communications
6.
Ensure communications for PIC are being completed and sent out such as e-newsletters, the website, and social media platforms.
Compliance & Monitoring
7.
Improve, implement, and run the process for monitoring and evaluating CoC-funded grant programs to ensure compliance with program requirements; delegate components to the Planning team while maintaining overall oversight.
8.
Coordinate and support other HUD compliance activities as required.
Membership
9.
Proactively generate ideas and lead initiatives to boost CoC membership, alongside the Membership Relations Committee.
10.
Ensure the Planning department tracks CoC membership status and good standing. Maintain strong working knowledge of the Governance Charter, particularly the section governing CoC membership requirements and tier/level expectations.
External Representation & Internal Support
11.
Represent the organization and the CoC in the service provider community through presentations, collaboration, service on committees, and community planning efforts as needed.
12.
Provide administrative support to the Executive team and Advisory Board.
13.
Support the implementation of a collaborative and healthy organizational culture within PIC and among PIC stakeholders.